🔒 Privacy Policy

At Solid Ground Coaching ("SGC"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you engage with our services, website, coaching sessions, or communication platforms.

1. Information We Collect

We may collect the following types of personal information:

  • Full name, email address, and phone number

  • Demographic details (age, location, etc.)

  • Payment information (handled securely via third-party processors like Stripe or PayPal)

  • Session notes and coaching assessments

  • Any information you voluntarily provide during sessions, surveys, or downloads

2. How We Use Your Information

We use your information to:

  • Deliver coaching services and resources

  • Respond to inquiries and provide support

  • Manage appointments and communicate updates

  • Send newsletters, offers, or resources (with your permission)

  • Improve our website and client experience

3. How We Protect Your Data

We implement a variety of security measures to protect your personal information:

  • Secure storage of session notes and contact details

  • Use of encrypted platforms for scheduling and communication

  • No sharing of personal data with third parties, except where required by law

4. Third-Party Services

We may use trusted third-party tools (e.g., Calendly, Stripe, Mailchimp) to manage scheduling, communication, and payments. These providers have their own privacy policies that govern how your data is handled.

5. Client Confidentiality

All personal and session-related information is kept strictly confidential, except:

  • When the client gives written consent

  • When disclosure is required by law

  • When there is a threat of harm to oneself or others

6. Cookies & Tracking

Our website may use cookies to improve user experience and monitor site performance. You can disable cookies through your browser settings.

7. Your Rights

You have the right to:

  • Access or update your personal information

  • Opt out of marketing emails at any time

  • Request that your data be deleted, subject to legal limitations

8. Contact Us

If you have questions or concerns about this Privacy Policy, contact us at: coachingsolidground@gmail.com